Overview

Slash offers physical Visa charge cards that offer the same capabilities as virtual cards: you can link them to specific subaccounts, set custom spending limits and controls, and track every transaction from your dashboard. This guide walks you through ordering a physical card, tracking its delivery, and activating it once it arrives.

How to Order a Physical Card

Step 1: Navigate to Cards

From your Slash homepage, navigate to Cards in the left sidebar.

Step 2: Initiate the Order

Click Add in the upper right corner. Select Order Physical Card from the dropdown to open the order form.

Step 3: Enter Cardholder Information

Add the name of the team member who will use the card. This name appears on the front of the card and on statements, so be sure to enter the cardholder’s legal name. Then, click Continue.

Step 4: Configure Card Details

On the next panel, set up the card as you would any other Slash card. You can configure:

Card nickname
Virtual account to fund the card
Card group
Cardholder: This links the card to a user in Slash. It may differ from the legal name shown on the card
Limits: Transaction size, utilization, merchant categories, MCCs, specific merchants, and approved countries

Step 5: Input shipping details

Unlike other Slash card creation forms, you'll see some additional lines at the Step 6: Confirm and SubmitAt the bottom of the form, enter your shipping address and select a shipping method. Make sure the address and delivery timeline work for you. Slash cannot recover cards that are lost or unclaimed in transit. There are two available shipping options

Standard shipping: 7 to 10 business days, free
Express shipping: 2 to 3 business days, fee may apply (FedEx)

Step 6: Confirm and Submit Your Order

Review your order details and click Order Card to submit. You'll receive a confirmation email with your order details.

Tracking Your Card

After your order is submitted, you can see some details about the estimated delivery time and card status in the card's info panel. Statuses include:

In delivery: Slash will give you an estimated delivery date for the card, depending on the shipping method you chose
Delivered: Updates when your card arrives to the shipping address
Delivery cancelled: If the shipping provider cancels the order.
Activated: Updates as soon as you active your new card.

How to Activate Your Physical Card

Step 1: Open the Card in Your Dashboard

From the Cards page, find your new physical card — it will show a "Needs activation" status. Click on the card to open its details, where you'll see a blurred card preview with a "Click to activate card" prompt.

Step 2: Enter the Last 4 Digits

Enter the last 4 digits of the card number printed on your physical card. This confirms you have the card in hand. Click Activate to complete activation.

Step 3: Change Your PIN

Your card's PIN is set to 0000 by default. Before using your card for in-person transactions that require a PIN, go to your card's actions menu and select "Change PIN" to set a new 4-digit PIN. If you're activating from the Slash mobile app, you'll be prompted to set your PIN automatically as part of the activation flow.

Step 4: Start Using Your Card

Once activated and your PIN is set, your physical card is ready to use!

Additional Information

Ordering multiple physical cards: Unlike virtual cards, which give you the option to spin up several cards at once, each physical card you request will need to be ordered individually.
Replacement cards: If your card is lost, stolen, or damaged, you can order a replacement from the card details page. The old card will be automatically deactivated
International use: Physical Slash Cards work internationally wherever Visa is accepted. Foreign transaction fees may apply (1% FX fee, minimum $0.40).

Need More Help?

If your card hasn't arrived within the expected timeframe, check the tracking status on your dashboard first. If tracking shows delivered but you haven't received it, contact Slash support and we can issue a replacement.

For activation issues, ensure you're entering the last 4 digits exactly as printed on the card. If problems persist, reach out to support@slash.com or use the in-app chat.

How to Order and Activate a Physical Slash Card